General Questions
What is included in a standard clean?
Our signature clean covers all essentials for a healthy home. It includes meticulous dusting, eco-friendly floor care, and full sanitisation of kitchens and bathrooms. We leave every surface sparkling and safe for your family.
Do you bring your own cleaning supplies?
Yes, Tidy Ted provides all necessary plant-based supplies and equipment. We exclusively use 100% biodegradable products that are free from harsh chemicals. You won’t need to provide anything for a professional result.
How do your recurring cleaning plans work?
We offer convenient weekly and bi-weekly recurring cleans. These automated schedules prioritise your home’s cleanliness without the need for manual re-booking. Managing your frequency or skipping a visit is simple via your online account.
Are your products safe for pets and kids?
Our cleaning range is 100% chemicals-free and naturally derived. This makes every visit completely safe for furry family members and young children. Your family can enjoy a fresh home immediately after we finish work.
How do I provide access to my home or office?
Most of our clients provide a spare key or utilise a secure lockbox. Our professional cleaners are fully insured and vetted, so you can trust us to care for your space while you are out. Key security is our top priority.
What is your cancellation or rescheduling policy?
Managing your bookings is stress-free. You can reschedule or cancel a visit with at least 24 hours' notice. This gives us time to adjust our cleaners’ schedules while ensuring you get the service when you need it most.
How do I pay and what is the response time?
Payments are handled securely via our website in EUR. If you have any concerns or special requests, we respond to all support enquiries within 24 hours. We are here to ensure your satisfaction with every clean.
Cleaning FAQ
Recurring Plans
Choose between weekly or bi-weekly visits to suit your lifestyle. We bring our own 100% plant-based, eco-friendly products, ensuring a deep non-toxic clean every time.
Access & Keys
Most clients provide a key or lockbox code for secure access. Our vetted team is fully insured and pet-friendly, plus we offer a spotless satisfaction guarantee.
Rescheduling
We ask for 24 hours' notice to rearrange or cancel. Payments are handled securely in EUR, and our support team aims to respond to any query within 24 hours.
Duration of visit
A deep restoration clean takes 2 to 4 hours. We cover kitchens, bathrooms, and all living spaces, ensuring every corner meets our premium eco-conscious standard.
Can I book weekly or bi-weekly cleans?
Absolutely. We specialise in regular maintenance with flexible weekly and bi-weekly recurring plans tailored to your home or office needs. We also offer Deep Restoration Care for first-time or seasonal visits.
What is your cancellation policy?
We require at least 24 hours’ notice for any cancellations or rescheduling requests. This allows us to reallocate our team efficiently while ensuring a no-stress experience for your booking needs.
Frequently Asked Questions
Everything you need to know about our residential and commercial eco-friendly cleaning services.
Do you use eco-friendly products?
Yes, we exclusively use 100% plant-based, non-toxic products to protect your family and pets. Tidy Ted brings all professional-grade supplies and equipment, so you don’t need to provide a thing.
What is included and how long does it take?
A standard clean includes kitchen sanitisation, floor care, and detailed dusting. Visits typically last between 2 to 4 hours, depending on the number of bedrooms and overall property size.
How do I manage access or keys?
Most of our clients provide a key or secure access code, allowing our vetted professionals to clean while you are away. Your security is paramount; all keys are handled with strict confidentiality.
What about payments, pets, and support?
We are a pet-friendly team! All payments are processed securely in EUR (€). We guarantee total satisfaction and strictly respond to all support inquiries within 24 hours.
Your Peace of Mind
Satisfaction Guarantee
If you aren't 100% chuffed with your clean, we will return within 24 hours to put it right at no extra cost. Your happiness and a spotless sanctuary are our only priorities.
Vetting & Professional Pros
Every Tidy Ted professional is strictly background-checked and vetted. We handle keys and property access with discretion, ensuring your home remains secure during every weekly or bi-weekly visit.
Comprehensive Insurance Coverage
We are fully insured for both residential and commercial properties across Ireland and the UK. Our policies protect both your space and our team, giving you complete peace of mind.
Eco-Healthy & Pet-Friendly
We use only 100% plant-based, non-toxic supplies that we bring ourselves. This ensures a spotless clean that is perfectly safe for children, pets, and our local environment.
Common Enquiries
Do you offer regular cleaning plans?
We specialise in weekly and bi-weekly recurring cleans to keep your home pristine. These plans ensure your living space stays healthy and spotless without you having to lift a finger.
Are your cleaning products safe?
Absolutely. Tidy Ted exclusively uses 100% plant-based, non-toxic products. They are specifically selected to be safe for children, pets, and the wider environment.
How do you access my property?
Most customers provide a secure key or access code, which we manage with strict confidentiality. We ensure your home is fully locked up and secure before our team departs.
What's included in a standard clean?
A standard visit includes sanitising kitchens and bathrooms, detailed dusting, and floor care for the entire home. We focus on high-touch areas to ensure a truly deep sense of cleanliness.
Can I leave my pets at home?
Absolutely. Our products are entirely natural and non-toxic, making them completely safe for your pets to roam freely. We are a pet-friendly service through and through.
Which payment methods do you accept?
We accept all major cards and bank transfers. All pricing and transactions are processed in EUR for your convenience, with digital receipts sent immediately.
What is included in a deep clean?
Our deep cleans are a comprehensive seasonal refresh targeting hidden dust and neglected areas. It is the perfect choice for restoring purity and brilliance to every corner of your property.
Do I need to provide supplies?
No total effort is required on your part. Our professional team brings all necessary eco-friendly supplies and industrial-grade equipment to every scheduled visit.
What is your cancellation policy?
Life happens. You can reschedule or cancel your visit without penalty as long as you provide 24 hours' notice. This helps us fairly manage our staff’s availability.
How long does a visit usually take?
Duration varies based on the size and status of your home. Typically, our artisanal-quality cleans last between 2 to 4 hours to ensure our high standards are met.
Do you guarantee your work?
Your peace of mind is our priority. If you aren't completely happy with your tidy, simply notify us within 24 hours and we will return to fix it free of charge.
How fast will I get a response?
Our friendly support team aims to answer all enquiries within 24 hours. We are committed to providing helpful, timely assistance for all our local customers.
Still Have Questions?
Our friendly team is always ready to help. We aim to respond to all inquiries within 24 hours to ensure your home care plan is perfectly tailored to your needs.